Regular Visitor
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9 Messages
online, offer says 1 price got billed over $100
I noticed on my bill it jumped to $104.
When i went online, the plan i am at still says $70.
I called up the rep, who then tells me because the promotion is over.
In June, i came here asking about any promotions and was directed to direct message the xfinity support group which i did and after a months had no response.
I just submitted another direct message to the group today asking if there are anything else that you may help me to get my price lower.
I believe many of us feel that we don't being thanked for being a loyal customer when we are rewarded with a price hike.
XfinityJustinC
Official Employee
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914 Messages
7 months ago
Hello, nerdyplayer thank you for taking time out of your day to create another post. I completely understand where you're coming from with wanting to check on promotions, from experience since we bill a month in advance the promotion sounds like it falls off during the current billing cycle. The monthly price you see when logging in may not be updated due to being in the middle of the current billing cycle.
We definitely value you being part of the Xfinity family, and I'd like to do an account review to check on available promotion. If you ever don't have time to reach out to us over Xfinity Forums, you can go to our website: https://www.xfinity.com/overview, sign in, build plan, then select make changes to see eligible promotions.
Since I will need to gather information to locate your account that we don't want in our public conversation, when you have time please send a direct message:
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon in the upper right - it looks like a chat bubble
• Click the "New message" (pencil and paper) icon just to the right of Conversations
• Type "Xfinity Support" in the "To:" line - do not use the Employee's name!
• Type your message in the text area near the bottom of the window
• Press Enter to send it
To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address
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