Contributor
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61 Messages
online billpay down again - going on 3 days and voice attendant says pay-by-phone is not an option?
What the [Edit: Language] Comcast .. 3 days I've been trying to get in and pay my bill
Tonight I tried calling, the phone tree when you get to billing and payments says Go to payments.xfinity.com which is exactly where I've been and is exactly the problem .. its down for three [Edit: Language] days!
I got someone in the support side of the house, oblivious to the problem, tried to tell me he'd put me over to bill payments ... I told him it says they can't take payments over the phone ..
Then he supposedly looked for my zipcode, confirmed that billpay is a problem (or at least attempted to placate) and then said he was going to transfer me to the live billing rep. The phone sounded like it was transferred, the line stayed open another 10 to 12 minutes and then dropped.
I don't get it comcast .. you've had problems for the past year on your payment platform, then your voice system says you can't take payments by phone, and doesn't sound like it meant just the automated .. but sounded like your people can't take payments at all!
already showing another 2.10 for late fee .. your own systems not taking payment .. what's next drive to one of your offices to make a manual payment?
Seriously?
XfinityNatalie
Official Employee
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79 Messages
1 day ago
Greetings, TreborG2! Thanks for contacting our XFINITY Community Forum. This is never the experience we want you to go through. I understand it is important to be able to make your payments on time. Have you tried opening our bill payment link on a different web browser? We would be more than happy to help resolve any incurred late fees. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon click the "New message" (pencil and paper) icon then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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