online billpay down again - going on 3 days and voice attendant says pay-by-phone is not an option?

What the [Edit: Language] Comcast .. 3 days I've been trying to get in and pay my bill

Tonight I tried calling, the phone tree when you get to billing and payments says Go to payments.xfinity.com which is exactly where I've been and is exactly the problem .. its down for three [Edit: Language] days!

I got someone in the support side of the house, oblivious to the problem, tried to tell me he'd put me over to bill payments ... I told him it says they can't take payments over the phone .. 

Then he supposedly looked for my zipcode, confirmed that billpay is a problem (or at least attempted to placate) and then said he was going to transfer me to the live billing rep.  The phone sounded like it was transferred, the line stayed open another 10 to 12 minutes and then dropped.

I don't get it comcast .. you've had problems for the past year on your payment platform, then your voice system says you can't take payments by phone, and doesn't sound like it meant just the automated .. but sounded like your people can't take payments at all!

already showing another 2.10 for late fee .. your own systems not taking payment .. what's next drive to one of your offices to make a manual payment?

Seriously?