2 Messages
online bill pay
I tried yesterday and now today to pay my bill online. The site will not load. Do you have an ETA when this feature will be back up and running?
2 Messages
I tried yesterday and now today to pay my bill online. The site will not load. Do you have an ETA when this feature will be back up and running?
XfinityXanadu
Official Employee
•
300 Messages
2 months ago
Hi there! Are you having issues with making a payment online using the Safari browser to access the website? If so, we recommend utilizing a different browser like Chrome for example. If your default browser is Safari, even while using the Xfinity app the process flows through your default browser unless changes are made to your settings and you log out then back into the app. Using any other device like a tablet, cell phone, or computer and another browser on those devices is also an alternative that is functioning. There is no set ETR for payment issues with Safari at this time. Payments can also be made through the Interactive Voice Response system (IVR) by calling 1-800-XFINITY or 1-800-391-3000.
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