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user_xiro68
1st Topic

Visitor

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2 Messages

Tuesday, May 6th, 2025 5:48 PM

Ongoing Xfinity Billing Issues - feels like automatic billing fraud and its hasn't been fixed after 2 store visits. Online support is DOA.

I have recently experienced ongoing billing issues with Xfinity.  I have 3 accounts, and in Feb each jumped 30% or more without warning, so I went to the xfinity store to find out what's up.  

I signed up for new contracts on the accounts to reset the billing to near what it had been prior, for the most part.  

In Mar, the billing didn't reflect the discounted prices properly, so i went back to the store.  New offers were now available and they again reset the account billing, saving a bit more than before in Feb.

Now in May I just got billed and the rates are back to what I was billed in Feb.  I've spent hours on this...others having issues with Xfinity overcharging subscriptions??

Question

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Updated 

1 day ago

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XfinityThomasD

Official Employee

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1.2K Messages

1 day ago

 

user_xiro68 I appreciate you posting on our Community Forums and am sorry to hear about your experiences. I can say that depending on when the plan changes had been made, the adjustments may not appear until the next billing statement, but my team can definitely look into the accounts and provide assistance. Please send our team a direct message with your full name and address.

 

To send a Direct Message:

 

Ensure you are logged in

  • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
    • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
    • An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it.

 

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user_xiro68

Visitor

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2 Messages

I won't waste my time trying to get an explanation over text....your team has my account info and contact info.  I prefer a live conversation rather than trying to type with a messenger.   I've been to the corporate store twice and this is a poor result after months of effort.

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1 day ago

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