1 Message
Ongoing issues
I can’t pay or update my card on file because xfinity has added a balance on my past due amount that’s incorrect for an exchange I did complete. The system has been having issues updating the card and also taking payments. The agents make me call every 4 days and nothing gets resolved. I don’t wish to leave xfinity but I’m being pushed to do so soon. Xfinity mobile payment system needs to update the correct balance. I’ve been to patient and no resolution
XfinityRaf
Official Employee
•
587 Messages
9 days ago
Good evening @user_Js172h. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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