Ongoing double billed for internet

user_woiduq, Hi there! I completely understand how concerning it would be to see additional payments coming out of your bank account that you can’t match to your Xfinity billing. We’d be happy to take a closer look and help determine where those charges are coming from and what options are available to address them. Would you mind sending us a direct message with your first/last name and full address by clicking the "direct message" icon on the upper right page of the forum page? Once you click on that, click the "Start new conversation" (pencil and paper) icon. In the 'To:" line, input our shared handle "Xfinity Support" to send us a direct message, so we can securely review the account and get started.