Visitor
•
3 Messages
Ongoing Billing Issue and Unhonored Offer
I’m writing to report repeated billing and service issues with my Xfinity account.
When I signed up, your staff told me my watch device would be automatically activated under my plan with no extra fee. However, I’ve been charged a watch device fee every month for about six months. Each time I called customer service, they refunded the charge and said the issue was fixed, but it keeps happening. Recently, I was told the fee was due to a “late activation,” which doesn’t make sense since your staff said activation was automatic — and if it were valid, it wouldn’t be waived every month.
Additionally, when I called to disconnect my internet service, one representative offered me a deal and told me to think about it. When I called back to accept, another representative said there was no record of any offer.
I request that you permanently remove the incorrect watch fee, correct my AutoPay, and review and honor the deal I was offered.
XfinityAldrik
Official Employee
•
2.2K Messages
19 hours ago
Thank you for reaching out to us @user_n8y3q5! Our team would love the opportunity to take a further look! Could you please send our team a direct message with your full name and full address? To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
0
0
user_n8y3q5
Visitor
•
3 Messages
18 hours ago
Most recently, I called the hotline about my bill. The representative said they would check and fix the problem, then left me on hold for over an hour with no response. My phone dropped the call because the battery ran out, and about 15 minutes later, my phone service was disconnected without explanation. Please investigate these issues, correct the billing errors, and ensure my services and account are properly handled.
0
0
user_wgrq7p
Visitor
•
4 Messages
17 hours ago
Please make a FCC complaint and you can make one to your state attorney generals office
1