Visitor
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3 Messages
One-time charge beginnig with August and non-notified additional charge to my Xfinity package???
I did not realize my bill payment going up with an additional charge of the so-called name "one-time charge" since I am with a monthly automatic payment. My original package is 69.99 for the Pro Intenet and a fee for modem rental of $14 monthly. On July 29, a $25 Echeck/eft Return Fee was added to my bill and then my Xfinity package was charged $99.99 monthly with no notification to me or any consent from me to take this quote. What is going on here? I have to turn off the automatic payment setting in case of any further unnotified charges. I called customer service today but was not transferred to an agent to figure out this question. Seriously, I need a refund back!!
EG
Expert
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110.4K Messages
3 years ago
Concern moved here to the Billing help section for greater exposure to the Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityChristy
Official Employee
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2K Messages
3 years ago
@user_475def Thank you for reaching out about this billing concern. Changes and charges to my account like this would be concerning to me too, and I would be happy to help you get to the bottom of things and make any correction needed to your account. When you have a moment please send your name and service address to "Xfinity Support." You can do this by using the Direct Messaging icon at the top of the page.
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