Visitor
•
2 Messages
One time fee
In September my auto payment went through on the 2nd, then on the 14th it was reversed, I then manually paid the next day but now have a $25 charge. Is there anything I can do about this fee and how do I ensure it doesn't happen again?
user_k24r6i
Visitor
•
2 Messages
12 hours ago
Quick correction: August
0
0
XfinityJon
Official Employee
•
675 Messages
12 hours ago
Good afternoon user_k24r6i. I would be more than happy to look into this. When the payment was reversed, was there any communication by email or text message that provided an indication as to why it was reversed. I will need some additional information.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
0
0