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shanawaz0709
1st Topic

3 Messages

Wednesday, May 29th, 2024 12:21 AM

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One time charges of $100 levied without my knowledge

I took Xfinity internet connection and I see $100 charged as one time charges in the first bill which the agent never informed and said the installation is free. Am really shocked to see this $100 charges. Is it possible to revert it as the guy said it’s free and now charged $100 all of a sudden

Question

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Updated 

11 months ago

955

2

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EG

Expert

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110.1K Messages

11 months ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityDena

Official Employee

 • 

3.2K Messages

11 months ago

Thank you for reaching out @shanawaz0709. When you are setting up services you do agree to the following: I chose the self-installation option with the Getting Started kit. I agree that if an Xfinity technician is required to complete the installation, I will be charged a Professional Installation fee of $100. This $100.00 installation fee is necessary as it covers the cost of any outdoor/indoor repairs, replacements, and reconfiguration of the wiring during the appointment to complete the installation of your services. I would be happy to take a look at the charge. 

 

Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!


- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

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XfinityAlyssaA

Official Employee

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1.8K Messages

We'd be happy to look into this @shanawaz0709 but for security and privacy purposes please send us a Direct Message by following the steps listed below:

 

 

Click "Sign In" if necessary

  • Click the "Direct Message chat" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

Please note that posting personal identifiable information such as your full name and addrss publicly is a violation of our forums guidelines that can be reviewed here https://forums.xfinity.com/conversations/guidelines/xfinity-forum-guidelines/602da8fdc5375f08cd20b38c. Therefore, your comments have been made private to protect your information. We appreciate your understanding and are happy to help over Direct Messaging. 

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11 months ago

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