One time bill payment

Question

Im trying to pay my bill early and there isn't an option in the app to make a one time payment so I went on the website and it errors out and says I don't have an Xfinity account but logs me in? So I tried calling the number to pay over the phone and there isn't a prompt for billing and the ai assistant only wants to send me a link to chat through the app and hang up and the chat says I have to physically go into a store to pay. I work crazy hours so that's not feasible. I don't understand why this is such a difficult task.

XfinityBenjaminM · Answer

user_i6tu5v Hello! Thank you for reaching out to us here on our Community Forum. We're sorry to hear that you're unable to make a payment online. You should be able to make a payment using the Xfinity App. Do you know if your Xfinity Username has the permissions to do that? The Primary User and Manager can make payments. Here is a link that dives into user roles - https://www.xfinity.com/support/articles/primary-and-secondary-accounts.

Billing

user_i6tu5v

One time bill payment

XfinityBenjaminM

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