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user_i6tu5v
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Visitor

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2 Messages

Thursday, July 30th, 2026 6:19 AM

One time bill payment

Im trying to pay my bill early and there isn't an option in the app to make a one time payment so I went on the website and it errors out and says I don't have an Xfinity account but logs me in? So I tried calling the number to pay over the phone and there isn't a prompt for billing and the ai assistant only wants to send me a link to chat through the app and hang up and the chat says I have to physically go into a store to pay. I work crazy hours so that's not feasible. I don't understand why this is such a difficult task. 

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24 days ago

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XfinityBenjaminM

Official Employee

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3.3K Messages

27 days ago

 

user_i6tu5v Hello! Thank you for reaching out to us here on our Community Forum. We're sorry to hear that you're unable to make a payment online. You should be able to make a payment using the Xfinity App. Do you know if your Xfinity Username has the permissions to do that? The Primary User and Manager can make payments. Here is a link that dives into user roles - https://www.xfinity.com/support/articles/primary-and-secondary-accounts.

 

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user_i6tu5v

Visitor

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2 Messages

Well seeing as I live alone and am the only one on the account I don't know why I wouldn't have all the permissions but no I'm still unable to make any payments through the app. Auto pay is the only reason I can actually pay my bill and it's extremely frustrating and inconvenient that I can't access or control my own billing information on my account. 

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24 days ago

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XfinityBenjaminM

Official Employee

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3.3K Messages

 

user_i6tu5v We'll be happy to take a closer look at this and see what is going on. Please send a Direct Message with your full name and address.

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "Start a New Conversation" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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24 days ago

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