2 Messages
On-demand refund request
Hello,
My child made an accidental purchase on-demand and I'd like a refund on that. We have not watched it nor plan to watch it. I've read on here to send a direct message, but I can't find the option on here yet. Thanks!
XfinityDena
Official Employee
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3.2K Messages
2 years ago
Thank you for reaching out @Thogg11. I would highly suggest adding a purchase pin onto your box to prevent unwanted movie and show purchases and rentals. These purchases can drive up your monthly bill! You can follow the link: https://www.xfinity.com/support/articles/x1-parental-controls-turn-puchase-protection-on-off. Just remember you need to set the pin on each box, not just the main box to prevent purchases from happening. I also set up Xfinity Text Alerts to get a text message every time a movie or show is rented. You can view the link: https://www.xfinity.com/support/articles/comcast-text-alerts to set this up too!
Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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Thogg11
2 Messages
2 years ago
Hi Dena, thanks! Yes, we have set up a purchase pin on our box. I didn't know that was an option until it was too late! I'll send a direct message now.
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XfinityDena
Official Employee
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3.2K Messages
2 years ago
@thogg11 Thank you for taking the time to speak to me today so that we can address the accidental movie purchase. I appreciate you being a part of the Xfinity family and I hope you and your family have a great weekend!
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