Once again price suddenly increased. Year by year. Same nonsense.

Hi! If there is a live agent here?

I need help with a problem with my plan.

I have been a Comcast customer for almost 20 years since the 90's when Comcast acquired Roadrunner in Jacksonville, pretty much non-stop. But in recent years, every time the current plan runs out, I have a problem with hidden price increases. Year after year by the time my current plan expires, Xfinity increases the price and I have had to buy a new plan myself through account management. This used to work, but for the last 2 years they have removed this option, leaving the option to only buy the more expensive ones. In order to change the plan to one that suited me in terms of price, and this is the main thing, because I am an elderly person with a small income and every cent counts, I had to endlessly talk on the phone with the support service or write in the chat. But not this year.

Another price increase once my current plan expire on January 16 2024.

I can't get in touch with absolutely no one. I have no idea why. Just with sales agent for a  new customers . All I see is just a chat bot that responds to per-written answers. Incognito option doesn't work either. Call back option gives only errors. The funny thing is I was able to check out plans that are available to buy right now. The plan I have is Connect 75Mbps for $66, available at my next door apartment for $20 per month. Internet Essentials 100Mbps for $30, Connect More 200Mbps for $35 and Fast 400Mbps for $55. There is even an option to reduce the speed to 50Mbps for only $10 per month. With my ability to use ACP some of these may be completely free for me. When trying to purchase at my address I am told I am a current customer and transferred to my current plan with only the option to increase the price. I use only and only the internet. No streaming movies, etc. I don't even have a smartphone, I don't need it. And don't plan to having any of that in the future. My own equipment.  The other funny thing is that I was able to go to the purchase option by choosing to add a new account to my address. I live alone, why would I have 2 accounts for one line?

What's going on? Do I have to close my account completely to change my plan? I am sick already to bottom. Please answer me with a solution to this situation.