Visitor
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2 Messages
On Seasonal hold but bill doesn't reflect that
Started Seasonal Convenience Plan confirmed by xFinity via email of May 9, 2024 @ 4:17PM for Start Date of 5/25/24 End Date 10/23/24 yet am being billed at regular rate.
Have spoken to a total of 4 service reps, twice on 6/3 and twice on 6/9, for an hour each time, both times being told that this would be resolved. Bill online 6/14 still shows regular rate.
This forced me to turn off autopay for an incorrect billing. How can this error be resolved?
EG
Expert
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110K Messages
11 months ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityKei
Official Employee
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1.4K Messages
11 months ago
Hello @sfm153 I'm sorry to hear you have ongoing billing issues. You’ve come to the right place for a resolution! I am happy to get to the bottom of your seasonal hold. Please meet me in a direct message with your name and addresss. Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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