2 Messages

Friday, June 14th, 2024 11:54 AM

On Seasonal hold but bill doesn't reflect that

Started Seasonal Convenience Plan confirmed by xFinity via email of May 9, 2024 @ 4:17PM for Start Date of 5/25/24 End Date 10/23/24 yet am being billed at regular rate.
Have spoken to a total of 4 service reps, twice on 6/3 and twice on 6/9, for an hour each time, both times being told that this would be resolved. Bill online 6/14 still shows regular rate.
This forced me to turn off autopay for an incorrect billing. How can this error be resolved?



104.6K Messages

30 days ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Official Employee


869 Messages

30 days ago

Hello @sfm153 I'm sorry to hear you have ongoing billing issues. You’ve come to the right place for a resolution! I am happy to get to the bottom of your seasonal hold. Please meet me in a direct message with your name and addresss. Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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