S

Visitor

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2 Messages

Friday, June 14th, 2024 11:54 AM

On Seasonal hold but bill doesn't reflect that

Started Seasonal Convenience Plan confirmed by xFinity via email of May 9, 2024 @ 4:17PM for Start Date of 5/25/24 End Date 10/23/24 yet am being billed at regular rate.
Have spoken to a total of 4 service reps, twice on 6/3 and twice on 6/9, for an hour each time, both times being told that this would be resolved. Bill online 6/14 still shows regular rate.
This forced me to turn off autopay for an incorrect billing. How can this error be resolved?

Expert

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104.6K Messages

30 days ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Official Employee

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869 Messages

30 days ago

Hello @sfm153 I'm sorry to hear you have ongoing billing issues. You’ve come to the right place for a resolution! I am happy to get to the bottom of your seasonal hold. Please meet me in a direct message with your name and addresss. Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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