abk19's profile

New Poster

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2 Messages

Sun, Dec 6, 2020 8:00 AM

On Demand Channels on Bill but not showing on "Manage Channels" on TV to remove them

Hello, I have six On-Demand channels on my bill and five of them I never watch.  I went to remove them on both the website and using the Manage Channels section with the remote and both places did not "let me." The website only suggests that I add channels and the cable box does not have them selected to remove them.  I am looking at my hard copy bill and the ones that I do not ever use are:

Gaiam TV Fit and Yoga O Demand

Faith and Family On Demnd

Gaia on Demand

AMC + On Demand

Docurama On Demand

 

How do I remove these from my bill/subscription? Would you do this form me?  Thanks!

Responses

Accepted Solution

abk19

New Poster

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2 Messages

6 m ago

Nevermind...I'm replying to my own post b/c i misread the situation.  I received a notification of increased services for EVERYONE but not all of it applied to me! Sorry. No need to address my issue. I simply wasn't looking at my plan yet.

ComcastChe

Official Employee

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6.1K Messages

6 m ago

Hi @abk19! Thanks for posting to the Xfinity Forum. Thanks for letting us know this was a misunderstanding. If you should need any help in the future, feel free to create a new post, and my team would be happy to assist you, however we can. Thanks for being a loyal Comcast customer. Stay safe, stay healthy, take care! 

 

 

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