New Poster
•
2 Messages
On Demand Channels on Bill but not showing on "Manage Channels" on TV to remove them
Hello, I have six On-Demand channels on my bill and five of them I never watch. I went to remove them on both the website and using the Manage Channels section with the remote and both places did not "let me." The website only suggests that I add channels and the cable box does not have them selected to remove them. I am looking at my hard copy bill and the ones that I do not ever use are:
Gaiam TV Fit and Yoga O Demand
Faith and Family On Demnd
Gaia on Demand
AMC + On Demand
Docurama On Demand
How do I remove these from my bill/subscription? Would you do this form me? Thanks!
Responses
Accepted Solution
abk19
New Poster
•
2 Messages
6 m ago
Nevermind...I'm replying to my own post b/c i misread the situation. I received a notification of increased services for EVERYONE but not all of it applied to me! Sorry. No need to address my issue. I simply wasn't looking at my plan yet.
0
ComcastChe
Official Employee
•
6.1K Messages
6 m ago
Hi @abk19! Thanks for posting to the Xfinity Forum. Thanks for letting us know this was a misunderstanding. If you should need any help in the future, feel free to create a new post, and my team would be happy to assist you, however we can. Thanks for being a loyal Comcast customer. Stay safe, stay healthy, take care!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.
0