Visitor
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1 Message
On autopay and still received a late charge
I’ve been on autopay for years and this month received a late charge . There was no notification that Comcast failed to process last month’s payment. Just a late charge and a threat of service cancellation. Was there a failure in the charge last month ? If not , why am I being charged a late fee?
XfinityRaul
Official Employee
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286 Messages
2 m ago
Hello @user_dbda00. I'm sorry to hear you received this notification even when you're set up for autopay. I would be more than happy to review your account to see what's going on.
In order to get started can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?
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