U

Visitor

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1 Message

Tue, Sep 7, 2021 1:27 PM

On autopay and still received a late charge

I’ve been on autopay for years and this month received a late charge . There was no notification that Comcast failed to process last month’s payment.  Just a late charge and a threat of service cancellation.   Was there a failure in the charge last month ? If not , why am I being charged a late fee? 

Official Employee

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286 Messages

2 m ago

Hello @user_dbda00. I'm sorry to hear you received this notification even when you're set up for autopay. I would be more than happy to review your account to see what's going on.

 

In order to get started can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

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