Visitor
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2 Messages
Olympics 2024 Xfinity Mobile $0 promotion scam
Xfinity has been openly cheating with its customers.
I am being charged every single month for this despite of the Xfinity Mobile Olympics $0 free line for 12 months promotion.
I opened a formal ticket with Xfinity on Dec 27, 2024 and have called them many times since. 2-3 representatives confirmed that I am eligible for the refund and that I should not be seeing any further charges posted to the account. Latest, I was told that since I did not dispute in the first 60 days they will not give me a refund even after initially agreeing to it. Their audacity is to settle it instead with a mere four month refund for a system issue at their end for not applying the promotion at all. Not to mention the mental distress caused in hours and hours of trying to reach a live agent, explaining the issue a million times, being put on hold, at times conveniently being disconnected, and then fake consolations that I will get the refund.
XfinityAbby
Official Employee
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440 Messages
10 days ago
Hello @user_up6r20. I know how important it is to make sure that your billing is corrected and that the promotion was applied correctly. I would love to check the account and see what we can do to help.
Please send us a direct message with your full name and address so that we can assist you further.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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