U

Wednesday, October 23rd, 2024 8:23 PM

Olympic Deal SCAMMM!

Hey, so I went into the Xfinity store in July to transfer my wifi to my new address and got roped into signing this new deal called the "Olympic deal" where I was offered by the manager of the store a new iPhone 15 for free if I traded in my old iPhone and would have a free line of xfinity mobile if I changed over to their mobile plan with the purchase of new wifi if I was a college student. However, once I got my next bill I found out that wasn't true, I was promised a monthly bill of 40 dollars and was charged 100 dollars which included the price of the phone and the phone bill. When I went into the store they told me I would receive a credit for the phone bill, which should be fixed next month. Well of course I got charged the same thing the month after that, went back to the store, and got told the same thing and just that Xfinity credits take time. This last month, I got charged the same and the people at the store told me the same thing and that I should just wait for the credit and that's when I finally called customer service where the man on the phone told me the deal I allegedly signed up for never existed and this is the bill I am stuck with until my contract expires. OBVIOUSLY, I wouldn't have traded in my phone if I knew I was going to have to pay for it my old phone worked just fine and I am just so shaken by how Xfinity just blatantly scammed me especially when I cannot get in touch with any supervisor or any manager who can help me. SO [Edited: "Language"] XFINITY THANKS FOR SCAMMING ANOTHER BROKE COLLEGE STUDENT :).  

Official Employee

 • 

1.4K Messages

1 month ago

Hi there!, @user_5d8n2w. Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. As a college student myself, I definitley understand your concerns regarding being told 1 price and later finding out that your Xfinity Mobile billing is a different monthly price. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full-service address so that I can assist you further.-Richard

To send a direct message [private message]:

  •   Click "Sign In" if necessary
  •   Click the "Direct Message" icon
  •   Click the "New message" (pencil and paper) icon
  •   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •   - An "Xfinity Support" graphic replaces the "To:" line.
  •   Type your message in the text area near the bottom of the window
  •   Press Enter to send it

(edited)

3 Messages

Hello, Just sent it!

forum icon

New to the Community?

Start Here