user_77zxgk Hello, and thank you for reaching out to Xfinity using our Community Forums.
I understand you need to access your statements from January 2024 on a previous Xfinity account. That's definitely important information to have, and I want to help you get those records.
It can be tricky navigating past accounts, and I know how frustrating it is when you need specific documents. I've definitely been there myself, trying to track down old records.
Just to start, have you tried logging into your Xfinity account using your Xfinity ID? Sometimes, even with older accounts, you can still access past statements through your online account history. If you're not sure of your Xfinity ID, or if you've already tried that and it didn't work, don't worry; we'll explore other options. Let me know if you've tried logging in, and if so, if you encountered any issues.
user_77zxgk Thank you for that update. I would like to take a closer look at your account and see if I can send you a link for the statement you are looking for. To get started, please send our team a Direct Message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a "Direct Message" message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityChristy
Official Employee
•
1.9K Messages
1 month ago
I understand you need to access your statements from January 2024 on a previous Xfinity account. That's definitely important information to have, and I want to help you get those records.
It can be tricky navigating past accounts, and I know how frustrating it is when you need specific documents. I've definitely been there myself, trying to track down old records.
Just to start, have you tried logging into your Xfinity account using your Xfinity ID? Sometimes, even with older accounts, you can still access past statements through your online account history. If you're not sure of your Xfinity ID, or if you've already tried that and it didn't work, don't worry; we'll explore other options. Let me know if you've tried logging in, and if so, if you encountered any issues.
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