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xperiacompact123
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Tuesday, November 5th, 2024 3:03 AM

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Offered two years of Xfinity Mobile data line with ipad for free with new internet connection but charged

On Sep 5th, I was offered two years of Xfinity mobile data line with ipad for free when I purchased a new Xfinity internet plan. Name of the agent I talked to is Abhishek. But now I'm being charged $65 every month for this. 

I complained with Xfinity customer service and they just kept on switching my case between internet and mobile customer services without any resolution.

Please see the screenshot of the chat attached.

Could someone please help here?

Question

 • 

Updated 

15 days ago

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xperiacompact123

8 Messages

17 days ago

Could someone please help me with this?

4

XfinityAlyssaA

Official Employee

 • 

1.7K Messages

Good evening @xperiacompact123, and happy Monday, we hope you are otherwise having a wonderful evening. Thank you for reaching out to let us know about your promotional issues, rest assured our team is on your side and here to help. To better assist, can you please send us a Direct Message with your first and last name along with the service address on the account?

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

  • Click the "Direct Message chat" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

We look forward to working with you further. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

17 days ago

0

xperiacompact123

8 Messages

I did send a direct message as well.

But I haven't received any response yet.

17 days ago

0

Again

Expert

 • 

31K Messages

@xperiacompact123​ did you send to Xfinity Support?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

17 days ago

0

XfinityJamesC

Official Employee

 • 

1.7K Messages

Thank you for sending us a DM, @xperiacompact123. We were able to create a ticket to have our Xfinity Mobile Executive Resolutions Team look into this for you. I'm happy to hear they were able to get the discount taken care of right away. Please feel free to create a new post if you ever need assistance with anything else. Our amazing community is always ready to help.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

15 days ago

0

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