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CaptainToad
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Friday, March 28th, 2025 1:45 AM

Offered free mobile line but still got charged

I set up the 300 Mbps internet with a promotion that included one free mobile line for a year back in January. However, I was still charged twice on February 26th and March 26th for mobile services. Can someone please explain this?

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Updated 

4 days ago

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XfinityVictor

Official Employee

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1.2K Messages

4 days ago

 

CaptainToad Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

 

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