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CaptainToad
1st Topic

1 Message

Friday, March 28th, 2025 1:45 AM

Offered free mobile line but still got charged

I set up the 300 Mbps internet with a promotion that included one free mobile line for a year back in January. However, I was still charged twice on February 26th and March 26th for mobile services. Can someone please explain this?

Question

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Updated 

18 days ago

41

3

0

XfinityVictor

Official Employee

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1.3K Messages

1 month ago

 

CaptainToad Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

 

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user_vogxjz

1 Message

1 month ago

I am also having the same issue.  Chatted with mobile team first.  Got transferred to internet team after and still no resolution.  Very frustrating.

1

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XfinityThomasB

Official Employee

 • 

1.9K Messages

user_vogxjz

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

0

user_6h8xa3

Visitor

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2 Messages

18 days ago

I also got the one line free promotion. However I see today that I was billed for a month and also the activation. I contacted the local store and they waived the activation but said that they cannot fix the monthly charge can file a ticket. Now I do not even see a chat in the xfinity account.

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user_6h8xa3

Visitor

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2 Messages

Looking at the earlier response, I have DM also

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18 days ago

0

XfinityVianney

Official Employee

 • 

2.2K Messages

user_6h8xa3, 

Thank you for reaching out. I see your message, and I will follow up shortly. As a heads up, sending an unsolicited direct message is a violation of the community guidelines. We ask that you please wait for a reply to your comment or post to ensure your message doesn't get lost in the mix. When we're ready, we'll tag you on the thread and request a direct message. I appreciate your understanding. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

18 days ago

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