offered a year of free Xfinity Mobile Unlimited service but charge

Hi,

I recently signed up for home internet service with Xfinity, which included a promotion for one year of free mobile service. When I encountered issues activating my SIM, I contacted customer support. I was sent a physical SIM card and was assured that I would not be charged.

However, I have noticed that I am being charged $57.72 per month for two phone lines.

These charges are incorrect and would like to have this issue resolved as soon as possible, including a refund for any amounts that were wrongly charged.

Thank you for your assistance.

Best regards

Responses

Oldest First

Selected Oldest First

XfinityBenjaminM

Official Employee

•

2.4K Messages

18 days ago

user_zp4d3b Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to investigate this further to see what we can do to help. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

0

Billing

user_zp4d3b

offered a year of free Xfinity Mobile Unlimited service but charge

XfinityBenjaminM

New to the Community?