1 Message
Offered 1-year free mobile plan but keep getting bills
I recently purchased Xfinity home internet and was offered a free 1-year Xfinity mobile plan. I switched from my previous provider to Xfinity and I still keep getting bills from Xfinity Mobile. I just paid $69! Why the lies if the plan isn’t free? Highly disappointed and never going to recommend Xfinity
XfinityJoe
Official Employee
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742 Messages
3 months ago
Good morning @user_bi5lny I appreciate you taking time out of your day and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account-specific requests over this platform.
You can reach the Xfinity Mobile team via any of the options below.
Text Message: 888-936-4968
Phone: 888-936-4968
Chat: xfinity.com/xfinityassistant/?channel=xMobile
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user_3fy3b8
6 Messages
2 months ago
Same issue here. Were you able to resolve this?
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