USAF_E-8_RET's profile
USAF_E-8_RET
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Expert

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10.3K Messages

Wed, Apr 14, 2021 12:32 PM

Numerous charges for On Demand products I never ordered

I have received two emails regarding "On Demand Receipts" within the past week - they are being sent to my wife's email address which is a secondary account.  I have not ordered any On Demand products and this is the second time I have contacted Comcast in regards to what appears as "unauthorized ordering" on my account.  After my bill was corrected the last time I located  how to set up a PIN for ordering PFV or On Demand.  I verified the PIN was ON and found it to be OFF.   Recently I had to reboot my X1 TV Box due to not connecting - could that have changed that setting - since PIN OFF is the default setting?  If the reboot is not the cause what could change that setting? 


The following are the charges I request to have removed from my bill due May 2nd - as I did not order nor watch either.

SUN
APR 04
On demand rental
Fem Most Violnt88
$7.99

WED
MAR 24
On demand rental
Aew Revolution
$49.99

Please also advise what action(s) can change my PIN to OFF (suspect reboot of X1 box).

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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Responses

Accepted Solution

Official Employee

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154 Messages

25 d ago

Good morning @USAF_E-8_RET and thank you so much for reaching out to our Digital Care Team on our forums page! I'm sorry to hear about the unauthorized On-Demand purchases but rest assured you've reached the right team to help! We'd be happy to look into your concerns and make sure you are properly credited for any unauthorized purchases. I have also included the following link to assist with direction on how to turn the PIN off https://comca.st/3e3nUXo.

 

In order to make sure you are properly credited, we will need to verify some of your account information. For security purposes, can you please click the chat icon in the top right corner and send a message to our 'Xfinity Support' handle with your name, the account holder's name (if different) and account number?

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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USAF_E-8_RET

Expert

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10.3K Messages

25 d ago

@ComcastAlyssa 

Thank you so much for your guidance on this matter.  Xfinity Support provided great and expedient assistance and I am once again a happy camper as this matter has been corrected.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Official Employee

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256 Messages

I am glad we were able to help get this resolved for you! Have a great day! 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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