1 Message
NowWIFI We are unable to process your request at this time. Please try another payment method
I tried to purchase Now WIFI but it keeps telling me “NowWIFI We are unable to process your request at this time. Please try another payment method” .
Although, I tried to sign up with new email, with different name and different bank account but don’t work and say “ NowWIFI We are unable to process your request at this time. Please try another payment method“
EG
Expert
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109.9K Messages
2 months ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJoe
Official Employee
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742 Messages
2 months ago
Hello, @user_t6ali5 One thing to remember is NOW is prepaid, while XFINITY is your traditional postpaid service. Also, NOW service is separate from being an XFINITY customer. While it does use the same physical infrastructure, the billing, troubleshooting and support are handled exclusively online. We do not have the ability to view, change, update or troubleshoot NOW internet.
You can find out more about NOW here: https://www.xfinity.com/support/articles/now-internet-faqs and for help and support you can check https://www.xfinity.com/xfinityassistant/?intent=skill.cxao.now.entry
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