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user_0w5gto
1st Topic

4 Messages

Monday, December 9th, 2024 10:50 PM

now wifi pass help

I am trying to get assistance with charges on my son's account for now wifi pass, which is not authorized. I called the now wifipass number and they referred me to a link that doesn't exist and I cannot get an Xfinity agent to help me. I keep getting tangled up in virtual assistant. How do I reach a live person??

Question

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Updated 

1 month ago

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EG

Expert

 • 

110K Messages

5 months ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityMarcos

Official Employee

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2.3K Messages

5 months ago

Hello user_0w5gto, our NOW Wi-Fi Pass service is handled exclusively through a dedicated chat team. Did you receive a confirmation email for the service? If so, that same email includes the link to contact the chat team. 

 

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user_sfx53s

4 Messages

Who do i call for now Wi-Fi pass $10.00 for a refund for 3 months keeping getting charge for this when paid for essentials $29.99  i don't need a hotspot  i got charge for 0n 3/9/25 10.00 for something i don't get and on 2/7/25 for $10.00 and on 1/8/25 for $10.00. I need a phone Number or a agent            D

enise 

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1 month ago

0

XfinityShawn

Official Employee

 • 

1.4K Messages

@user_sfx53s We do not have the tools to review your NOW Wi-Fi account and billing details. I recommend reaching out to the NOW Wi-Fi support team using the phone number that is listed on the purchase receipt for assistance.  

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 month ago

0

user_sfx53s

4 Messages

1 month ago

Who do i call for now Wi-Fi pass $10.00 for a refund for 3 months keeping getting charge for this when paid for essentials $29.99  i don't need a hotspot  i got charge for 0n 3/9/25 10.00 for something i don't get and on 2/7/25 for $10.00 and on 1/8/25 for $10.00. I need a phone Number or a agent

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