Visitor
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16 Messages
Now TV
I signed up for the 2gig plan and it came with a $20/mo Now TV subscription. The rep who signed me up said I would have to change after I accepted the package. Can I now remove this from my plan?
Visitor
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16 Messages
I signed up for the 2gig plan and it came with a $20/mo Now TV subscription. The rep who signed me up said I would have to change after I accepted the package. Can I now remove this from my plan?
XfinityJoe
Official Employee
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1.5K Messages
7 hours ago
Good morning @user_x5lk5s One thing to remember is that NOW is prepaid, while Xfinity is your traditional postpaid service. Also, NOW service is separate from being an Xfinity customer. While it does use the same physical infrastructure, the billing, troubleshooting, and support are handled exclusively online. We do not have the ability to view, change, update, or troubleshoot NOW services.
You can find out more about NOW here : https://www.xfinity.com/support/articles/now-internet-faqs and for help and support you can check https://www.xfinity.com/xfinityassistant/?intent=skill.cxao.now.entry
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user_x5lk5s
Visitor
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16 Messages
6 hours ago
Just to close this: I was able to connect to a live agent through the xfinity assistant after a few attempts. Sometimes it says it's connecting you but doesn't and just sits there. You should see a live agent chat box in the chat itself to know it's doing something. That agent was able to generate a new plan, sent it to me to accept and now NOW TV is noted as cancelled and my future bills will be reduced.
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