NOW Service Suddenly Cancelled

I received an email that my NOW service was cancelled, but I never cancelled it. I’m not sure what happened and I can’t get hold of anyone. All payments are up to date and it was working fine this morning. Again, received an email that *I* canceled the internet.

Responses

XfinityRaf

Official Employee

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922 Messages

1 day ago

Good evening @user_moyvma. We have very limited access to NOW accounts, and will be unable to assist in confirming what happened. Have you tried reaching out for assistance through the XFINITY Assistant on our website?

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user_moyvma

Visitor

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2 Messages

I have reached out on the app and there wasn’t an option for my issue. I just paid my bill and am not without service, so I need some assistance.

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15 hours ago

0

XfinityJoe

Official Employee

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800 Messages

Good morning @user_moyvma One thing to remember is NOW is prepaid, while XFINITY is your traditional postpaid service. Also, NOW service is separate from being an XFINITY customer. While it does use the same physical infrastructure, the billing, troubleshooting and support are handled exclusively online. We do not have the ability to view, change, update or troubleshoot NOW internet.

For help and support, you can check https://www.xfinity.com/xfinityassistant/?intent=skill.cxao.now.entry

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15 hours ago

0

Billing

user_moyvma

NOW Service Suddenly Cancelled

XfinityRaf

user_moyvma

XfinityJoe

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