NOW Internet modem never received — no tracking after 1+ week.”

I ordered Xfinity NOW Internet over a week ago and still have no modem, no tracking number, and no useful update.

I have now dealt with five customer service representatives, online chat, phone support, and an Xfinity store 30 minutes away. I was specifically told I could pick up a modem there, which was false — the store could not provide one.

Multiple tickets have supposedly been created, yet I have received zero email communication about them. I’m now being told the modem is delayed until at least Monday, while the “fastest” help available is a callback in another 24–48 hours.

This is ridiculous. I need someone who can actually access the NOW order, confirm whether a modem has shipped, provide the tracking number, or get one sent immediately.

Please do not send me back to chat, phone support, or the store. I have already done all of that.

Complete and total WASTE OF TIME.   WORST POSSIBLE SERVICE