Hello user_574ato 👋 I appreciate you coming to our community for help with your NOW prepaid internet, and thank you even more so any amount of time you'd previously spent with us. We never want you to be charged for services you're no longer using, so we want to help get you the answers you need asap.
We're limited in the support we can provide for our Prepaid services through this channel, and that includes pushing disconnections through or making any changes to the services/billing in general, so when you get a chance please connect with our NOW support team through xfinity.com/xfinityassistant/. Alternatively, you can also manage your prepaid services by logging in at xfinity.com/now. Please let me know if you have any questions!
XfinitySeth
Official Employee
•
1.6K Messages
11 hours ago
Hello user_574ato 👋 I appreciate you coming to our community for help with your NOW prepaid internet, and thank you even more so any amount of time you'd previously spent with us. We never want you to be charged for services you're no longer using, so we want to help get you the answers you need asap.
We're limited in the support we can provide for our Prepaid services through this channel, and that includes pushing disconnections through or making any changes to the services/billing in general, so when you get a chance please connect with our NOW support team through xfinity.com/xfinityassistant/. Alternatively, you can also manage your prepaid services by logging in at xfinity.com/now. Please let me know if you have any questions!
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