Visitor
•
3 Messages
November invoice
My November invoice is $10 higher than last month's. It appears that the $10 discount for AutoPay and paperless billing has been removed; however, I haven't changed any of my settings since last month. Could you please explain why my bill has increased?
XfinityThomasC
Official Employee
•
3.8K Messages
5 hours ago
Hello, @user_739bay To receive the $10 autopay/paperless billing discount it must come from a bank account withdrawal. I would also check page 3 of your prior month's bill statement to see if it has a notification of expiring discounts that might not be related to the autopay discount.
4
0