November invoice

My November invoice is $10 higher than last month's. It appears that the $10 discount for AutoPay and paperless billing has been removed; however, I haven't changed any of my settings since last month. Could you please explain why my bill has increased?

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XfinityThomasC

Official Employee

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3.8K Messages

5 hours ago

Hello, @user_739bay To receive the $10 autopay/paperless billing discount it must come from a bank account withdrawal. I would also check page 3 of your prior month's bill statement to see if it has a notification of expiring discounts that might not be related to the autopay discount.

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user_739bay

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3 Messages

Hello, I have previously set up automatic payments via credit card, which qualified me for both an "automatic payment" discount and a "paperless" discount. While the third page of last month’s statement indicated that these discounts were being applied, they do not appear on this month’s bill. There is no mention of any other discounts that might be expiring.

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5 hours ago

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XfinityEricB

Official Employee

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3.8K Messages

user_739bay As of about a year ago the autopay discount will only apply using a bank account for the autopay option. If you are using a credit card to do the autopay that won't qualify for the discount anymore. We moved that discount conditions to only be applied with autopay set up with a bank account, and all customers using a card of any type lost the autopay discount unless they switched to using a bank account. Were you using a bank account, and recently moved the option to a credit card? That may be why it was removed.

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4 hours ago

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user_739bay

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3 Messages

Ever since I joined for Xfinity in July, I’ve been using a credit card for automatic payments. I’m planning to switch to direct debit from my bank account instead—that should make me eligible for the discount again, right?

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4 hours ago

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XfinityEricB

Official Employee

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3.8K Messages

user_739bay Correct. When an account changes autopay to a bank account at anypoint, and has paperless billing already active the discount show back on the billing statement within 45 days of making the change.

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4 hours ago

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