Visitor

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2 Messages

Saturday, January 31st, 2026 8:45 PM

Notified about an xFi Pod I didn't order

Hi

I got an email saying that I ordered a xFi Pod and it is being sent to me, and I will be charged $130 a month. But I never ordered anything.

How do I deal with this?

Oldest First
Selected Oldest First

Official Employee

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1.6K Messages

6 hours ago

 

user_u3aqed Thanks for creating a post. Were you shopping for an extender on our website by chance previously? For clarity, it would be a one-time purchase on the next bill statement, and not a monthly charge of $130, but we would need your approval to create an order for you from our end, or you can purchase them online directly. When was the email received? We may have to see if the option is available to cancel the order.

 

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