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user_u3aqed
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Visitor

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3 Messages

Saturday, January 31st, 2026 8:45 PM

Notified about an xFi Pod I didn't order

Hi

I got an email saying that I ordered a xFi Pod and it is being sent to me, and I will be charged $130 a month. But I never ordered anything.

How do I deal with this?

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Updated 

28 days ago

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XfinityThomasD

Official Employee

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1.7K Messages

1 month ago

 

user_u3aqed Thanks for creating a post. Were you shopping for an extender on our website by chance previously? For clarity, it would be a one-time purchase on the next bill statement, and not a monthly charge of $130, but we would need your approval to create an order for you from our end, or you can purchase them online directly. When was the email received? We may have to see if the option is available to cancel the order.

 

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user_u3aqed

Visitor

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3 Messages

I was not shopping for one, and the order was created when I was away from home.

It was created today 1/31 at 11:41am

The order number is 3729600274065945793

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1 month ago

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XfinityRichard

Official Employee

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3K Messages

Hi there, @user_u3aqed ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. Oh no, I can most definitely look into your concerns regarding that order that you are seeing. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

 

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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XfinityRichard

Official Employee

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3K Messages

1 month ago

It was a pleasure, @user_u3aqed working with you in private regarding your xFi Pod concerns. We do appreciate you and your business! In the meantime I hope you have a fantastic rest of your weekend.-Richard

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user_ws954b

Visitor

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1 Message

28 days ago

Can you confirm that these mails are being sent from spammer/scammers?  I'm an Xfinity/Comcast customer, but I'm receiving mails like the OP sent at an email account not affiliated with my comcast account, so I strongly suspect they are scam mails spoofing Xfinity's logo and email style.

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XfinityThomasA

Official Employee

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3.3K Messages

 

You've reached the right team for help, user_ws954b - Your security is important to us, and we want to help you stay protected. Xfinity uses multiple layers of review to ensure the accuracy of our emails, websites, and text messages. That said, if you notice misspellings, blurry or low‑resolution images, or other inconsistencies, please delete the message, navigate away from the site, or contact us directly. Always check the sender’s email address carefully. If the address looks unfamiliar but claims to be from Xfinity, it’s safest not to trust it. Never click on links or open attachments in unsolicited emails or text messages, as they may contain hidden malware, spyware, or viruses designed to steal or damage your data. If something doesn’t feel right, trust your instincts—we’re always here to help verify and keep your information secure and can review outbound communcations.

Protecting yourself from fraud

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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28 days ago

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user_u3aqed

Visitor

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3 Messages

In my case, the Xfinity rep in this forum confirmed that I did not have any open orders. And the emails kept on coming, so it was obviously a scam

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28 days ago

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