Notice of Dispute PAID IN FULL - demand for confirmation and debt recall/closure account ending [Edited]

I am writing to confirm that I have paid my outstanding balance of $80.15 in full directly to Comcast as of May 24, 2026.

My confirmation number for this transaction is [Edited: "Personal Information"].

This account was previously referred to Sequin Asset Solutions for collection. Because I have settled this debt directly with Comcast, I am formally requesting that you:

1. Recall the debt from Sequium Asset Solutions immediately.

2. Instruct Sequium to cease all collection activity and close their internal file regarding this account.

3. Ensure that no derogatory information is reported to the credit bureaus (Experian, Equifax, or TransUnion) by either Comcast or Sequium.

If Sequium has already initiated a report to the bureaus, I request that Comcast instruct them to delete the entry entirely, as the debt has been satisfied directly with Comcast, the original creditor.

Please provide written confirmation once you have notified Sequium of this payment and account recall.

Responses

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XfinityAlyssaA

Official Employee

•

2.5K Messages

19 days ago

Good afternoon @user_qdzn1b, and thank you for reaching out on our Community Forums. We appreciate you taking the time to resolve the balance on your account, and we understand how stressful it can be when your credit is affected by reports to collection agencies.

Standard reporting to credit bureaus showing that a debt has been cleared typically takes 30 to 60 days to update. Regrettably, we don’t have a process to expedite this timeline. However, if you continue to receive collection notices after 30 days have passed, please let us know so we can take a closer look and assist further.

Please let us know if you have any other questions or concerns at this time.

user_qdzn1b

Visitor

•

3 Messages

Thank you for the response. However, to clarify: this debt has not yet been posted to my credit report, and I am seeking to ensure it never is. Since this balance was settled in full directly with Xfinity on March 24, 2026, there is no valid debt for Sequium Asset Solutions to report. Under the Fair Debt Collection Practices Act (FDCPA) and the Fair Credit Reporting Act (FCRA), reporting a debt that has already been satisfied as an active collection is a violation of federal law, as it constitutes the reporting of inaccurate and false information.

I am requesting that Xfinity immediately recall this debt from Sequium Asset Solutions. A 'standard update' after 30–60 days is insufficient if it allows an erroneous collection entry to appear on my history in the meantime. Please escalate this to a supervisor or the recovery department to ensure the collection file is closed and recalled immediately to prevent any unlawful reporting.

Please note that Under the Fair Debt Collection Practices Act (FDCPA), 15 U.S.C. § 1692, continuing to attempt to collect a debt that has been paid—or reporting inaccurate information to credit bureaus—is a violation of federal law.

I have my payment confirmation number [Edited: "Personal Information"] ready to provide via Direct Message if needed.

(edited)

19 days ago

XfinityAlyssaA

Official Employee

•

2.5K Messages

Thank you, @user_qdzn1b for clarifying that it has not been posted to your credit report yet, that is great to hear as I know how stressful that can be. If your debt was settled, then it should not appear on your credit report. Once your debt is paid, this triggers a notification to the agency to clear the debt in their records, usually within two to five business days. I see that you stated it was paid on the 24th so the agency should be receiving notification the debt has been cleared soon if it hasn't already. To confirm, are you receiving any additional requests to settle this debt?

If you'd like we can review the account further to ensure its showing paid off on our end and confirm there is no additional action needed. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account?

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

Click the "Direct Message chat" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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19 days ago

user_qdzn1b

Visitor

•

3 Messages

Thank you, I have followed up via direct message (private). Appreciate if you could follow up on my message there, thank you

19 days ago

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user_qdzn1b

Notice of Dispute PAID IN FULL - demand for confirmation and debt recall/closure account ending [Edited]

XfinityAlyssaA

user_qdzn1b

XfinityAlyssaA

user_qdzn1b

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