Charlene6's profile

New Poster

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3 Messages

Wednesday, October 22nd, 2025

Nothing but scams here

I have contacted IN PERSON (my husband went in) returned all our boxes and then canceled our cable services then CONTINUED to be billed they refused to credit us. I contacted them again and did it AGAIN a couple months later and canceled AGAIN they did NOT cancel my cable TV I then proceeded to inquire and canceled AGAIN these services AGAIN and was assured I would receive a credit and my bill would be correct…… AGAIN IT IS NOT! My services were disconnected because I was so [Edited: "Language"] at you I just didn’t want to pay you but YOU KNOW you have me by the balls because we have no other internet providers here. So now once again I’m [Edited: "Language"] because of YOU I had to pay another $231 bill for services I do NOT even have access to because all my boxes and remotes were turned in 8 months ago so I can’t even get onto them. I am OWED AT LEAST 700-$800 in a refund which at this point I am EXPECTING! On my bill I’m done being the nice person here. 

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Expert

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114.1K Messages

6 hours ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Official Employee

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2.7K Messages

5 hours ago

Thanks for posting on our Community Forums for assistance. I'm sorry to hear about the issues you've been experiencing when trying to cancel the account. This is not the type of service we aim to provide, and we'd like to help. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

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