Visitor
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1 Message
Not telling me cancelation day?
I got a new service and canceled my old one, in which Xfinity sent me 2 cancelation request emails with both not having a cancelation date. I haven't got any new information about my new Xfinity service that I was told would start once my old one is canceled. But I have no date of when my service will end, so I have no idea when my new one will begin??
XfinitySara
Official Employee
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2.3K Messages
2 hours ago
Hey, @user_f1wozq! You're in the right place for support. Our team is happy to help make sense of the process and confirm whatever we can for you :) To clarify, were you transferring service from one location to another (which would result in the disconnection of the old and connection of the new), or did you have to start service at the new location before closing the last one? Alternatively, are you speaking of closing one account and opening another at the same address?
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