7 Messages
Not sure that my payment went through
I made a payment yesterday at about 2pm online and I never received a confirmation email, nor has anything showed up on my account. Does this mean the payment did not go through?
7 Messages
I made a payment yesterday at about 2pm online and I never received a confirmation email, nor has anything showed up on my account. Does this mean the payment did not go through?
Accepted Solution
XfinityRichard
Official Employee
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3.1K Messages
13 hours ago
Hi there, @user_t9mgjv ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry for the inconvenience, I can look into that payment for you. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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XfinityShawn
Official Employee
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2.3K Messages
12 hours ago
@user_t9mgjv My team is happy to have helped you with your payment concerns today. We are always here for you, and hope you have a great day!
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