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Not receiving $10 discount for autopay and ecobill
Enrolled November 2023 in autopay with direct from bank and ecobill have not received discount. Called Xfinity January 2024 talked to Alfred, he said they would apply a $20 credit still have not received credit or discount .
XfinityPaula
Official Employee
•
1.4K Messages
1 year ago
@user_pk9vuh Thank you for sharing the trouble you have had with receiving the credit for enrolling in ecobill and autopay. I would be happy to investigate this for us and help make sure we have your account and the discount corrected. I'm sorry that we did not correct it previously and that you need to reach out again. I assure you our team is equipped to help out and make sure this is corrected. Please send us a direct message with your name and service address.
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