2 Messages
Not received mobile trade in credit
I’ve been following up on my mobile trade-in credit since December, and it’s been over four months with absolutely no resolution. I’ve spent hours on the phone with your call center, and every time I’m told the same thing — that it’ll be resolved soon — but that never happens. The level of false promises and lack of accountability is incredibly frustrating. I handed in my device at the store for shipping, it got damaged in transit and was returned to me, so I went back to the store. They asked me to ship it again and the store manager assured me they spoke with corporate and that I would definitely receive my trade-in credits. Still nothing. I’ve had around 10–12 different incident numbers and escalations with no actual progress. Your escalation team keeps making promises they never follow through on. I’ve been more than patient, but this has gone on way too long — I need this resolved immediately.
XfinityJon
Official Employee
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29 Messages
3 days ago
Good afternoon user_yd89io! Thank you for taking the time to reach out on our Xfinity Community Forums. We do appreciate your patience; I certainly would be frustrated also. Rest assured you have reached the right place, and we are more than happy to assist you. In order for me to take a look at the information surrounding your situation I would need some more information.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
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