Not paying

I only have internet.  I have been a Comcast/Xfinity customer for 29 years.

After being convinced to get Comcast/Xfinity modem with more bandwidth, my service started dropping which it NEVER did before when I had my personal modem/router.

The first guy came out and did NOTHING much and before he even DROVE off the service was dropping again. So, we called again and another guy came out.

This guy replaced the Cable line from the street to the house and gave us a new modem.

Explain to me why I am being charged $200 because Comcast/Xfinity's equipment would not work when I received it????

It is not my fault the cable from the road to the house had to be replaced and it surely not my fault that the equipment you sent me would not keep service.

I REALLY SHOULD HAVE KEPT MY OWN EQUIPMENT - I had no problems with my service with it.   I don't think I will trust your customer service folks any more if they try to get me to do new equipment.  And giving me PEACOCK is not a bonus as I only got PEACOCK to watch the Olympics which I paid out of my own pocket because I didn't have your "wonderful" equipment then and GUESS WHAT NEVER LOST SERVICE .

Maybe I should go back to my own equipment?  Maybe I should be a loyal customer to another provider?

If I get new equipment from you it should work !  I shouldn't have to pay if it doesn't! I will pay my regular bill ($105) for usage but I am not paying to have you replace your faulty equipment so service will work with YOUR EQUIPMENT when it was working PERFECTLY before I got your FAULTY EQUIPMENT!

What do you think?