New Poster
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2 Messages
not paying my billl
As I have had virtually no service for a week I will not pay my current bill. I also take great offense at the increased pricing in conjunction with poor and no service!
New Poster
•
2 Messages
As I have had virtually no service for a week I will not pay my current bill. I also take great offense at the increased pricing in conjunction with poor and no service!
XfinityJoe
Official Employee
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1.1K Messages
1 day ago
Good morning @MAASSC I apologize for the recent service issues. We would be happy to review your account with you and assist with any concerns you have.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3kYXwkR for an example
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EG
Expert
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114.8K Messages
9 hours ago
The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.
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