Not honoring two year price commitment

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@mmuscat01 wrote:

I am a long time Comcast customer who recently signed up to a two year price commitment only to see my rate increase after two months.  I contacted customer service once and the person was sympathetic asked me to not pay my bill and someone would contact me to fix the issue.  No one ever called back. I called today after my bill was paid on time to ask why it wasn't adjusted and the rep reference some small print in the two year price agreement that equipment charges are not subject to the commitment. This was never explained to me and even if it was is this really the way Comcast wants to do business by using a loophole to raise rates.  Has anyone else had this same issue with Comcast not honoring price and or service agreements. I am thinking about filing a claim with the consumer protection agency.

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Unless specifically stated otherwise in your contract equipment fees, surcharges, and taxes are all subject to increases.

4. CHANGES TO SERVICES

Subject to applicable law, we have the right to change our Service(s), Xfinity Equipment, rates and charges, at any time with or without notice to you. We also may rearrange, delete, add to, or otherwise change programming or features or offerings contained in the Service(s), including, but not limited to, content, functionality, hours of availability, equipment requirements, speed, and upstream and downstream rate limitations. We may deliver any notice concerning changes to the Service(s) and our relationship with you, including notice of any change to this Agreement, in any one or more of the following ways, as determined in our sole discretion: (1) by posting it on www.xfinity.com or any other website about which you have been notified; (2) by mail or hand delivery to your Premises; (3) by e-mail to the e-mail address for your account in our records; or (4) by including the information on or with your bill for Service(s).

https://www.xfinity.com/Corporate/Customers/Policies/SubscriberAgreement

Greetings @mmuscat01. We appreciate you visiting and posting on our Forums. The response above is not authored an official Comcast employee, but by one of our trusted customer experts. We're sorry you feel that way about our company price structure regarding rates for equipment not being part of a service agreement. What Expert user "Again" has stated is accurate, that your term agreement is specifically protecting the price rate for the service package you selected, and does not include equipment and bolt-on upgrades. We truly value your business, and your experience as a customer. If you're unhappy with the service package you had selected, I can help review your account and the available offers to determine if there's a plan better suited for you. To begin with that, Please send me a private message and include your full name and service address, so I can access your account. You can click my name (ComcastJoeTru) to view my profile, and then click "Send a private message" in the upper right.

Wow! This is the response from Comcast , showing me the fine print.  Basically we don't have to honor the price agreement we made with you however we have you locked in as a customer for 2 years while we reserve the right to raise your rates. While you may feel this is okay to do from a legal standpoint you have just ruined a customer relationship because of your bait and switch. I thought Comcast had turned the corner on customer service  but I see that is not the case.  I will be letting the BBB and the CPA know about my experience. 

Well, you said in your first post that you are a "a long time Comcast customer who recently signed up to a two year price commitment".  Well, why did you do that?  Probably for a discount, right?  So, Comcast gives you a discount off a programming/cable package (though not fees and taxes) and in return you agree that if you leave during the term, you'll pay an early termination fee.  If you hadn't signed up of that contract, those fees and taxes would still go up, but you'd be able to leave more cheaply.  So, choose contract for lower overall price (assuming you stay) or no contract for more flexibility.

I'm having the same problem.  My bill has been increasing too. Yesterday a comcast agent I spoke to told me it will be going up again in June.

Unfortunately, the way they get around it is by saying the "package price" won't increase. However, buried within all the small print it says they can increase everything else whenever they want.  I confused that with the "regular monthly charges" at the top of the bill. I asked the agent repeatedly about the total monthly charge and he falsely guaranteed to me that except for a few cents here and there for federal taxes I could count on my bill remaining what I agreed to.  As you can see from the responses from comcast "experts", comcast is well aware that their agents knowingly mislead people and knowingly provide false information to customers.

I contacted the Board of Public Utilities in my state and Comcast got back to me immediately about it. 

I will continue to contact government agencies about comcast's fraudulent and deceptive business practices.  The 2 year contract means nothing because comcast just increases the prices anyway using back door deceptive methods. 

For whatever reason, I was told I'm also not eligilble for the $10.00/month paperless/autopay discount because of some weak technicality. 

Hello @RKJ543. Apologies you feel that way about our associates and price rates. We try to be as fair as possible about our prices, promotions, and customer communications.  As we continue to make improvements to our products and services, and as programmers charge more to carry their networks, our cost of doing business increases. As a result, prices for certain services and fees have increased. We do print price rate changes on your monthly billing statement the month before they happen. Afterall, I do understand your sentiments about spending more monthly, especially during times like these. 

If you're not satisfied with your current service package, I would be more than happy to visit your account and help you review any lower cost options that may better suit you. If you'd like the assistance, please reach out to me via private message and include your full name and service address, so I can assist you. You can send me a private message by clicking my name (ComcastJoeTru) and then click "Send a private message" to private message me.

Thank you, but I'm not interested in paying more money for less services.  I'm more interested in comcast honoring their agreements and that they stop their deceptive back door price increases.