Not honoring refunds or credit.

I went to get Xfinity internet and mobile phone and the rep over the internet that I printed out said the bill total for both combined with the details before I put a deposit, I agreed that was fine made the deposit for the internet and then you have to do Mobile separate. When it came to the mobile she changed the price for the deposit for the free phone and the price of the bundle. I disagreed and decided not to get it due to her lying to me about the cost. So Xfinity already had $50 deposit.

So I called Xfinity and found a honest representative that got me the internet and home phone package for what they stated and they charged $50 for the internet but at because it's a new account and the other account since it was within 20minutes that I went with a different plan but they cancelled the original plan they would refund one $50 charge to my card and the other $50 would come off my bill. It might take a week or two they said to see the charge in my account.

I waited a few weeks and the refund didn't come through so I called again. Spoke to a male rep that said he would take the $50 and put it on my second month bill. He said the system wouldn't do it on the first. So he said the first month bill my deposit of $50 would be there then the other $50 would be taken off the next bill. I said that's fine as long as they refund my extra money in some way.

Got my first bill a little early (wasn't a full month), but my first $50 deposit was credited. I just got my second bill and the second $50 credit is not there. I tried to call Xfinity for the 3rd time to get this fixed but couldn't get passed the automatic machine this time to speak with someone. So 3 times and your out.

So I called the bank to let them handle it.

Xfinity needs better customer service and they need to follow through on their agreements.

Customer service that lie, cheat, or don't refund when it's applicable should be dismissed. If Xfinity keep those people then they are condoning this behavior which would be them assisting with a type of fraud.