I spoke with agents twice already and my loyalty discount was not applied to my account even though I was promised it will. I was charged today for my bill without honoring this discount which was offer by Xfinity.Please see email below. Thank you, Peter
Xfinity Customer Exclusive
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Great News! We're giving
you a loyalty discount
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We hope you're enjoying your Xfinity Internet. As a reminder, your current promotional pricing expires on November 10, 2025. However, to thank you for being an Xfinity customer, we'll be applying a "Loyalty Discount" credit of $24 per month to your bill for the next 12 months as long as you do not make changes to a product with a promotional, service, or product discount.
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No action is required by you. We'll begin apply the credit once your current promotional period ends. So, just keep doing what you love (and love how fast you do it) with the best WiFi for your home.
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Thanks again for being with Xfinity.
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XfinityChelseaB
Official Employee
•
2.1K Messages
18 hours ago
Hello @user_mxvv2o, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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