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user_cun44q
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Tuesday, April 9th, 2024 11:33 PM

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Not getting Xfinity autopay discount

I enrolled in Xfinity autopay discount a couple of months ago, but still it is not applied to my bill.

Question

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Updated 

1 year ago

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XfinityRay

Official Employee

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2.7K Messages

1 year ago

Hello, user_cun44q! I hope you are having a terrific Tuesday! Thanks for spending some of it with our team. We are happy to help figure out why the discount has not applied. Do you have the paperless billing option turned on? Have you kept the same automatic payment method since you signed up a couple of months ago? 

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user_cun44q

2 Messages

It's been 45+ days and I have used my bank account for it. I am enrolled in paperless billing option too.

1 year ago

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XfinityRay

Official Employee

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2.7K Messages

Thanks for confirming that it has been the same method, you have paperless billing set up, and that it has been more than 45 days, @user_cun44q. You certainly should be seeing that by now. We would be happy to take a look and get this fixed for you.

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

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Again

Expert

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31.4K Messages

1 year ago

@user_cun44q 

I enrolled in Xfinity autopay discount a couple of months ago, but still it is not applied to my bill.

It can take up to 45 days before that discount is applied.  Did you sign up for it to be taken out of your bank account or out of a debit/credit card?

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