4 Messages
Not getting refund/credit after Xfinity made a mistake
How do I reach someone to help me get a refund?
Xfinity came out and did an install, they made a mistake and I was out of internet for 5 days. They came back to fix their mistake, the tech didn't install a wire on a custom modem they use in my building.
Because it was Xfinity's mistake, they said the fix was going to be free, and I would be credited for the month for the me being without internet for 5 days.
I've been charged 100$ for repair on their mistake, and I was never credited for anything. Ive called Xfinity about 5 times and went to the store, the store said they can't do anything. On the phone they tell me EVERYTIME I will be credited on my next billing, but that still has not happened.
I was thinking about recording the phone calls and creating a transcript to send to my bank for a charge back and then just cancel all of my xfinity if I cannot find a resolution to this.
XfinityBillie
Official Employee
•
2.8K Messages
1 year ago
@user_164f05 Thank you for taking the time to reach out to us here on our Xfinity Forums. I can understand the frustration and would love the opportunity to review the account and see how we can help turn your experience around. In order for me to better assist you and access the account details please send us a DM to Xfinity Support with your full name and address.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_164f05
4 Messages
1 year ago
The issue has been resolved! Thankyou to whoever I was chatting with.
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