Visitor
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1 Message
Not getting bundled (multi-product) product discount
Wesigned up for a year Xfinity Internet plan with the promised Xfinity eligibility mobile discount at the beginning of November last year(2022). Signed up for the Xfinity mobile with 2 unlimited phone lines at the end of the same month and yet the discount has not been applied to this day.
The promise was in writing, in the e-mail and during the sign-up that we would get a $10 discount per every unlimited phone line on our internet bill. This has not happened.
After calling multiple times to Xfinity and spending a lot of time with your representatives and repeated promises over the course of the several months, we have been able to receive the discount for only 2 months, after which the discount reverted to only $10 instead of $20.
Please help me resolve this situation.
EG
Expert
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106.7K Messages
1 year ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityKrista
Official Employee
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1.4K Messages
1 year ago
Hello @user_27c762, thank you for taking the time to reach out on social media. I understand your concern with the discount, and I'd like the opportunity to check into that for you.
To access your account, will you please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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