Contributor
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104 Messages
Not getting $10 discount for autopay and eco billing
This is now the 4th time I will be contacting customer service about this issue. 3 months ago I noticed that I was not getting the $10 discount for using autopay from my checking account and eco/paperless billing. I was assured 3 different times by Xfinity customer service agents, through the chat, that the issue would be resolved and I would be receiving the $10 discount on my bill. However my latest auto payment went through today and still no $10 discount or credit. I am now starting to believe that the $10 discount is nonexistent and I might as well start paying with one of my cards to earn cash back. Anyone at Xfinity want to fix this issue or at least tell me the truth that the discount will never be applied so I can move forward accordingly?
Accepted Solution
XfinityMarcos
Official Employee
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2.3K Messages
11 months ago
Good evening joenhre08, that $10 discount is definitely nice to see on your bill, and every penny counts. Which is why I can appreciate where you're coming from. I'm sorry you've had to work on multiple occasions to get this issue resolved, but I'd appreciate a chance to work with you more on this. In order to get started can you please send a direct message to Xfinity Support with your full name and full address by clicking the chat icon in the top right? Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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